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Have a look at our Common Questions

FAQ
What is the MTCN?

The Money Transfer Control Number (MTCN) is the number related to a specific money transfer completed through Western Union.

Western Union gives the sender a 10-digit MTCN that the sender must share with the intended receiver.

FAQ
What is the OMTN?

OMTN is the OMT Intra money transfer tracking number.

OMT gives the sender a 12-digit OMTN that the sender must share with the intended receiver.

FAQ
Can I settle the Mechanic dues through OMT?

Yes, you can choose to settle:

  • Mechanic dues of the current year only;
  • Mechanic dues of the current year + Late dues of previous years;
  • Late dues of previous years only.
FAQ
Can I calculate the Mechanic Dues before going to OMT agents?

Yes, you can check the mechanic dues on OMT website or "MY OMT" Mobile Application, using the Mechanic Fees Calculator.

To calculate the mechanic fees, you will need the following details:

  1. Car Plate Number
  2. Car Plate Code
FAQ
How can I request the Judicial Police Record through OMT?
Visit the nearest OMT location & provide the agent with your Lebanese ID or Individual Civil Status Record (date of issue must not exceed 6 months).
Once the transaction is complete, you will receive your Transaction Number and the Security Code via SMS.
To collect it, visit the same OMT Agent location with your Lebanese ID or Individual Civil Status Record (valid for 6 months), your Transaction Number and the Security Code.

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Our Customer Service Center team is always ready to assist you. To contact our support team, please call +961-1-391000 or fill the form below.