Claims Policy
At OMT, we take every customer claim seriously. If you experience an issue, we encourage you to submit a claim/complaint so we can address it promptly.
Below, you will find details on how to reach our Contact Center team and how your case will be reviewed and handled.
How to Reach Us
Our Contact Center team is available and ready to assist you through the following official channels:
Call Us
+961 1 391 000
7 days a week (Monday to Sunday), 8:30 AM – 8:30 PM
Chat with Us
OMT Pay app users can chat directly with our Contact Center team through the OMT Pay chat button.
7 days a week (Monday to Sunday), 8:30 AM – 8:30 PM
Email Us
customercare@omt.com.lb
What to Include in Your Claim
To help us resolve your case, please provide the following:
- Full name and contact information
- Transaction reference (if applicable)
- Date of the incident
- Clear deion of the issue
- Any supporting documents (if applicable)
How We Handle Your Case
• Case opening: The contact center will confirm receipt of your claim and issue a ticket with a unique case reference number.
• Case assessment: The ticket will be reviewed and assessed to determine the proper escalation and follow-up actions.
• Resolution and case closure: We aim to resolve your claim and notify you of the outcome within 15 business days from the date the claim is received. If additional time is needed, we will inform you of the reason and provide updates on the case progress.
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